CCA Global Retail Group's Installation Excellence Program Trains 320 In 20 Cities Across Two Countries In Inaugural Year

CCA Global University kicks off 2024 by exceeding expectations in its new Installation Excellence Program. In 2023, the in-house training arm of CCA Global Partners completed floor installation education for 320 individuals, in 23 cities across the United States and Canada.

CCA Global Partners launched the Installation Excellence Program last year in response to one of the flooring industry’s most challenging issuesfinding and retaining qualified installers. The member-exclusive initiativelaunched in conjunction with industry vet Robert Vardenhelps members train and recruit flooring installers.

Members have lauded the training. “We are on day one of our two-day training with Robert Varden. I can tell you right away this is the best installation training--possibly of any training-- we have received. I thought CCA hit a home run when they announced they had brought [Robert] on, but after 3/4 of day one behind us, I can say the bases were loaded-Grand Slam,” said Dean Kelly of Carpet Baggers Carpet One in Charleston. “The money you spend on training is a small investment into making your crews more professional, and better, and think of all the money you will save in replacing jobs because now they won’t need to be replaced. Thanks to CCA and Robert for a job well done!”

Constant enhancements to the program included providing members with access to a dedicated recruitment team focused on non-traditional search methods to find qualified local flooring installers.

“The sheer volume of installers trained in our first year exceeded our expectations. These are men and women that are honing their important skill set to make a difference for our customers,” said Nicole Harding, Vice President of CCA Global University. “Another reason for the program’s success was we conducted the training right in our member’s warehouses on location so they were part of the action and learning.”

She continued: “We know that the installation crisis will not be solved with one project or initiative. It requires many tactics. But with our Installation Excellence Program we offer support, recruitment, guidance, and, of course, training. We are thrilled at the results so far and look forward to helping train record numbers of installers in 2024.”

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